Exam Title: Oracle Knowledge Management Cloud 2017 Implementation Essentials
Associated Certification Paths Oracle Knowledge Management Cloud 2017 Certified Implementation Specialist
Duration: 120
Number of Questions: 71
Passing Score: 63%
Validated Against: Exam has been validated against Oracle Service Cloud version 17
Format: Multiple Choice
Complete Recommended Training
Oracle Service Cloud Learning Subscription (Individuals & Companies | Partners)
Additional Preparation and Information
A combination of Oracle training and hands-on experience (attained via labs and/or field experience) provides the best preparation for passing the exam.
Our certification exams are revised regularly to align with training and product release updates. Information about exam revisions and new topics are found on this page under 'Validated Statement' and within the exam topics below. Certifications reflect validated skills for year and product release version date of achievement. If you are preparing for this exam, we recommend you check these topics periodically to ensure your exam prep covers any new topics that may be added based on regular exam revision.
Service Cloud Knowledge Base
Use answers
Modify answers
Describe answers relationships
Use answers search
Reports
Classify reports
Create reports
Use reports features
Explain the dashboard feature
Service Cloud Products and Services
Describe products and categories
Explain Service Level Agreements (SLA)
Explain response requirements
Configure queues
Integrate systems with the Connect Web Services for SOAP API
Use Connect Web Services
Create, read, update, delete/batch/chain operations
Use RightNow Object Query Language
Explain Custom Object/Custom Fields
Use analytics reports
Describe Knowledge API
Knowledge Advanced
Explain views
Use Knowledge Advanced features
Manage Knowledge Advanced Content
Use Knowledge Advanced Search Capabilities
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