1Z0-993 Oracle Engagement Cloud 2018 Implementations Essentials

Exam Number: 1Z0-993
Exam Title: Oracle Engagement Cloud 2018 Implementations Essentials
Associated Certification Paths Oracle Engagement Cloud 2018 Certified Implementation Specialist
Duration: 120 Minutes
Number of Questions: 76
Passing Score: 65%
View passing score policy
Validated Against:
Exam has been validated against Oracle Engagement Cloud 18A
Format: Multiple Choice

Complete Recommended Training
Implementing Engagement Cloud Learning Subscription

Additional Preparation and Information
A combination of Oracle training and hands-on experience (attained via labs and/or field experience) provides the best preparation for passing the exam.

Our certification exams are revised regularly to align with training and product release updates. Information about exam revisions and new topics are found on this page under 'Validated Statement' and within the exam topics below. Certifications reflect validated skills for year and product release version date of achievement. If you are preparing for this exam, we recommend you check these topics periodically to ensure your exam prep covers any new topics that may be added based on regular exam revision.

Initial Setup
Enable Engagement Cloud features
Describe the Engagement Cloud security model
Use Functional Setup Manager (FSM)

Service Request (SR) Management
Set up SR creation and handling
Configure a Service Request Category
Describe common SR processing activities
Identify common SR searches
Configure a Service Catalog
Implement an SR assignment mapping

Entitlements
Describe entitlement concepts (coverage, milestones)
Manage milestones
Set up standard coverage
Set up default coverage

Knowledge Management (KM)
Identify KM enablement activities (products/categories, security, features)
Author KM articles
Set up 'My Knowledge' page

Digital Customer Service (DCS)
Describe DCS architecture components (themes, templates, pages)
Describe DCS enablement activities (profiles, roles, authentication)
Describe DCS components (products, contact, KM, SR creator, admin)
Deploy an initial DCS application
Customize a DCS application

Omnichannel Communications
Perform Email set up a-ctivities (inbound setup, outbound setup, templates)
Describe CTI integration architecture
Configure CTI notifications
Configure media toolbar
Configure Chat

Productivity Features
Set up Hotkeys
Set up SmartText
Enable SR Audit

Advanced Configuration, Integration and Analytics
Identify mechanisms of Engagement Cloud customization
Use tools used to configure and customize Engagement Cloud
Explain Engagement Cloud integration architecture and mechanisms
Perform file-based import and export
Describe Analytics concepts (infolets, subject areas, queries)
Modify an Analytics report

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1Z0-979 Oracle Sales Performance Management Cloud Service 2017 Implementation Essentials

Duration: 90
Number of Questions: 75
Passing Score: 67%
View passing score policy
Validated Against: This exam has been validated against R13. (Previous version of this exam was validated against R12 in 2017)
Format: Multiple Choice
Complete the training below to prepare for your exam (optional):
Oracle Sales Cloud Learning Subscription (Individuals & Companies | Partners)
Additional Preparation and Information

A combination of Oracle training and hands-on experience (attained via labs and/or field experience) provides the best preparation for passing the exam.

Sales Performance Management
Our certification exams are revised regularly to align with training and product release updates. Information about exam revisions and new topics are found on this page under 'Validated Statement' and within the exam topics below. Certifications reflect validated skills for year and product release version date of achievement. If you are preparing for this exam, we recommend you check these topics periodically to ensure your exam prep covers any new topics that may be added based on regular exam revision.

Initial Setup
Set up Enterprise, Industry, Business Unit, Calendar and Parameters
Manage Roles, Users, Visibility, and Security
Define and enable Geographies
Enable Incentive Compensation Columns

Customers and Opportunities
Enable Customer Data Management
Set up Sales Predictor and Recommendations
Configure Sales Methods and Sales Coach
Configure Templates and Assessments

Territory Management and Assignment Rules
Plan for Territory Assignment
Manage Synchronization and Schedulable Processes
Explain Configuration Activities
Manage Sales Territories
Manage Assignment

Measure Performance
Manage Quota Formulas and Plans
Describe the capabilities of Sales Analytics
Define access points for reports

Compensation Plans
Configure Classification Rule Hierarchies and Credit Categories
Create Performance Measures
Build Plan Components
Design Rate Tables and Rate Table Dimensions
Build Expressions
Set up Estimated Compensation
Explain Plan Copy

Participants
Deploy Employees, Resources, and Suppliers
Import Participants
Enable Participant Data
Implement Roles and Participant Assignments
Create Paygroups and Payment Plans
Describe a Plan Acceptance workflow

Crediting and Rollup
Design a crediting process with hierarchy and rollup
Describe the different process sequences
Explain how to enable custom qualifiers
Execute Collection, Import, and Classification processes
Run and troubleshoot processing
Explain different calculation modes

Advanced Plan Structures and Calculations
Build advanced expressions
Use Intervals, including interval-to-date and year-to-date
Use Performance Measure outputs and interdependent Plan Components
Use Phases and Sequences
Describe user-defined functions
Use Objective Base Performance Incentives (Management By Objectives)

Cloud Implementations
Describe Cloud instance management, including Patching, Upgrades, and Clones
Plan cloud incentive compensation projects
Describe a testing strategy, a go-live, and a process handoff

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1Z0-977 Oracle Partner Relationship Management Cloud 2017 Implementation Essentials

Exam Number: 1Z0-977
Exam Title: Oracle Partner Relationship Management Cloud 2017 Implementation Essentials
Associated Certification Paths Oracle Partner Relationship Management Cloud 2017 Certified Implementation Specialist
Duration: 105
Number of Questions: 65
Passing Score: 65%
View passing score policy
Validated Against: This exam has been validated against R13. (Previous version of this exam was validated against R12 in 2017)
Format: Multiple Choice

Complete Recommended Training
Oracle Sales Cloud Learning Subscription (Individuals & Companies | Partners)

Additional Preparation and Information
A combination of Oracle training and hands-on experience (attained via labs and/or field experience) provides the best preparation for passing the exam.

Partner Relationship Management
Our certification exams are revised regularly to align with training and product release updates. Information about exam revisions and new topics are found on this page under 'Validated Statement' and within the exam topics below. Certifications reflect validated skills for year and product release version date of achievement. If you are preparing for this exam, we recommend you check these topics periodically to ensure your exam prep covers any new topics that may be added based on regular exam revision.

Configure Channel Sales
Describe Partner on-boarding process
Set up Organizations and Users
Create Partner Accounts and Partner Contacts
Importing Channel Sales Users
Manage Roles, Visibility, and Security
Enable Oracle Social Network for Partner

Deal Registration
Explain Deal Registration for Partners
Set Up Deal Registration
Set Up Approvals and Workflows

Deal Management
Administer Leads
Configure Sales Leads and Conversion
Manage Partner Opportunities and Quote
Configure Opportunity Management

Partner Programs
Create workflows and notifications
Configure Partner Programs and Business Plans
Manage Enrollments

Marketing Development Funds
Configure Budgets
Describe MDF Requests and Claims Process
Configure Profile Options and Lookups for MDF

Territory Management and Assignment Rules
Plan for Territory Assignment
Configure Channel Sales Territory Assignment
Manage Sales Territories

Business Intelligence
Define access points for reports
Display Partner Data
Enable Analytics in Sales Cloud Pages

Extensibility
Describe Configuration Considerations for PRM
Extend Custom Fields and Pages for Partners
Use WebServices for Integrations

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1Z0-994 Oracle Learning Cloud 2018 Implementation Essentials

Exam Number: 1Z0-994
Exam Title: Oracle Learning Cloud 2018 Implementation Essentials
Associated Certification Paths Oracle Learning Cloud 2018 Certified Implementation Specialist
Duration: 120 Minutes
Number of Questions: 76
Passing Score: 67%
View passing score policy
Validated Against: Exam has been validated against Oracle Learning Cloud 18A
Format: Multiple Choice

Complete Recommended Training

Additional Preparation and Information
A combination of Oracle training and hands-on experience (attained via labs and/or field experience) provides the best preparation for passing the exam.

Our certification exams are revised regularly to align with training and product release updates. Information about exam revisions and new topics are found on this page under 'Validated Statement' and within the exam topics below. Certifications reflect validated skills for year and product release version date of achievement. If you are preparing for this exam, we recommend you check these topics periodically to ensure your exam prep covers any new topics that may be added based on regular exam revision.

Learning Cloud Setup
Set up Evaluations
Enable Social Learning Network conversations in Learning Cloud
Set up Profile Options
Set up Scheduled Processes for Learning Cloud
Set up flexfields in Learning Cloud

Learning Cloud Security
Set up and manage Learner Self Service Security
Set up and manage Line Manager Self Service Security
Set up and manage Administrator Self Service Security

Self-Paced Offerings
Upload and manage Content
Create and manage Courses
Create and manage Offerings

Instructor-Led and Blended Offerings
Manage ILT Offerings and resources
Manage Blended Offerings
Manage Offering Activities

Specializations
Manage sections, completion rules and other attributes

Learning Requests, Assignments and Initiatives
Set up and manage Learning Requests and Approvals
Create and manage Learning Assignments
Create and manage Learning Initiatives

Learning Catalog
Apply Access Rules
Describe Access Groups

Learning Communities
Manage Membership
Manage Community Catalog
Manage Community Assignments

Bulk Upload Data
Upload Learning History
Upload Catalog Items

Other Learning Cloud features
Create and manage Learning Outcomes and Evaluations
Add Contextual Learning to Learning Cloud or other HCM modules
Create Reports and Analysis
Create Notifications and set up the process

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