Friday, May 1, 2015

6 IT leaders share tips to drive collaboration

6 IT leaders share tips to drive collaboration

Collaboration tools are destined to fail when IT leaders look to solve problems that don’t exist. Here’s how CIOs and IT managers ensure their collaborative platform efforts aren’t futile.

Driving enterprise collaboration is a tall order for CIOs and other IT leaders. The challenges don’t end after a new tool is implemented. If not done the right way for the right reasons, the headaches of deploying a collaboration platform can fester well beyond the technical hurdles.

The first thing to remember is that collaboration tool adoption in the enterprise is a journey, John Abel, senior vice president of IT at Hitachi Data Systems, told CIO.com in an email interview.

“It has to be appealing or provide a value or information where employees find it more difficult to access on other platforms,” Abel says.

Collaboration projects are almost destined to get bogged down when IT leaders pursue solutions to problems that don’t exist. So how can CIOs ensure success?

Empower employees and respect their needs

IT leaders should get insights into the tools employees already use and make sure they are personally invested in the selection process, Brian Lozada, director and CISO at the job placement firm Abacus Group, told CIO.com.

When employees are empowered, they are more likely to use and generate excitement for new collaboration tools internally, Lozada says. Employees ultimately contribute to and determine the success of most collaboration efforts.

It’s also important to acknowledge what success in enterprise collaboration looks like. This is particularly important when employees use collaboration tools to get work done more effectively due to collaboration software, says NetScout’s CIO and Senior Vice President of Services Ken Boyd. “Freedom and flexibility are paramount to how most users want to work today.”

The less training required the better because tools that are more intuitive tend to deliver greater benefits for the organization and user.

“Faster employee engagement of a collaboration tool comes by addressing a pain point in a communication or productivity area, and showing how the tool, with a simple click, provides better or instant access to colleagues and information, shaves seconds or minutes off schedules, or provides greater visibility into a team project,” Boyd says.

Presenting the business benefit of integrating a faster and more widespread adoption of collaboration tools can be a strong motivator for many department heads as well, Boyd says.

User experience is a critical component of any tool and its chances for success, according to Shamlan Siddiqi, vice president of architecture and application development at the systems integrator NTT Data.“Users want something they can quickly deploy with the same immersive and collaborative experience that they get when using collaboration tools at home,” he says.

Gamification is a leading trigger for adoption

“Employee engagement techniques such as gamification and game-design principles help create incentives for users to engage and embrace tools more effectively,” says Siddiqi, adding that NTT Data has seen significant increases in collaborative tool engagement internally through the introduction of gamification.

Chris McKewon, founder and CEO of the managed services provider Xceptional Networks, agrees that gamification is the best way to encourage employees to use new tools.

“Gamification provides incentives for embracing the technology and to demonstrate how much more real work they can get done with these tools by selling the concepts in with benefits, not on features,” McKewon told CIO.com in an email interview.
Collaboration and the art of seduction

Ruven Gotz, director of collaboration services at the IT solutions vendor Avanade, says his team drives adoption by seduction.

“Our goal is to create collaboration experiences that users clearly recognize as the superior means to achieve the results they seek,” Gotz says.

When CIOs and IT leaders get enterprise collaboration right, there’s no need to drive adoption, Gotz says, because “employees recognize that we have provided a better working flow and will abandon other alternatives.”



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Friday, March 6, 2015

IT certifications that deliver higher pay 2015

Certifications abound in the IT industry, but they are not all equal. To help you find the ones that will result in the most financial gain, twice a year we look at which certifications are poised for the biggest growth.


2015's Hottest IT Certification
Ever wonder how much that certification is worth? While it's hard to put a dollar sign on certifications, CompTIA offers some insight in the results from a recent survey.

65 percent of employers use IT certifications to differentiate between equally qualified candidates
72 percent of employers use IT certifications as a requirement for certain job roles
60 percent of organizations often use IT certifications to confirm a candidate's subject matter knowledge or expertise
66 percent of employers consider IT certifications to be very valuable -- a dramatic increase from the 30 percent in 2011

Numbers like these make it hard to discount the validity of certifications. That said, all certifications are not equal, which is why twice a year we look at which certifications are poised for growth over the next six to 12 months. And with 2015 upon us, we turn to Foote Partners and its recently released "IT Skills Demand and Pay Trends Report" to find out which certifications will carry the most weight throughout 2015 in terms of pay and demand.

Methodology:
"The hot list is put together by looking at 3-6-12 month value growth vectors then vetting it via interviews with about 400 CIOs and other decision makers on their skills investment plans for 2015," says David Foote, chief analyst and research officer with Foote Partners.

"Historical pay premium performance is only one of many factors we consider in forecasting. It is normal in our forecasting that 50 percent or more of the skills showing the most growth in the prior three months and six months do not make our Hot List of skills that we are certain will increase in value in next 6 months," says Foote.

Citrix Certified Enterprise Engineer for Virtualization
Citrix Systems, a leader in the software virtualization niche, owned 56 percent of the virtualization market as of January 2014. That number highlights why demand and pay premiums for this certification is so strong and expected to grow. However, this certification has been retired as of November 2014, replaced by Citrix Certified Professional - Virtualization (CCP-V).

"The value of this certification is in the confirmed ability of the owner to be able to implement and validate varied Citrix implementations. Strongly recommend for experienced engineers looking to validate their skills and ability to design and support complex implementations," says Elaine Cheng, CIO at the CFA Institute.

CompTIA Security+
Security should be at the forefront of every CIO's mind. In fact, pay value for this certification based on Foote Partners data has grown 40 percent over the last 12 months and is expected to continue to rise. "A solid certification that shows an understanding of best practice security approaches across several areas. This is a great second-level certification for the individual wanting to expand into the security aspect of IT," says Cheng.

GIAC Certified Windows Security Administrator
Although Windows is behind in the mobile game, it still dominates the desktop and the enterprise and Microsoft is making strides towards being more mobile-centric. Combine that with mounting security risks and it's easy to see why the GIAC Certified Windows Security Administrator should continue to be in demand.

"This is a broad and complex certification that a successful Windows engineer should have. It is in no way an easy exam and truly validates a strong engineer skill set across all aspects of Windows security. Our own engineers have tried for this exam several times. It is challenging and a high bar to meet," says Cheng.

Certified Computer Examiner
Cybercrime, privacy and data security have been in he headlines over the past couple of years. Many analysts believe that 2015 is the year where organizations are going to spend more of their IT budgets on security. This vendor-neutral certification, open to both law enforcement and non-law enforcement personnel, created by the International Society of Forensic Computer Examiners, is yet another in the field of forensics that is rapidly growing in industry recognition.

AWS Certified SysOps Administrator-Associate (Cloud)
According to a recent ComputerWorld cloud computing is second only to security on the list of areas where CIOs plan to spend their money. Most organizations have deployed or are researching some cloud infrastructure, making it a great area in which to specialize. "This is a great entry-level certification for individuals looking to show an understanding of the Amazon Cloud solution for the IaaS solutions. It should be a recommended certification for any engineer supporting AWS," says Cheng.

EC-Council Certified Security Analyst
Another security certification makes the list. This is one of the certifications that Foote says will pay off particularly well in 2015.

"In the case of security-related certifications such as CyberSecurity Forensic Analyst and Certified Ethical Hacker, [EC-Council Certified Security Analyst] is a requirement for companies because of the specific nature of the training/knowledge provided throughout the curriculum of the certification itself. Most of the requirements that ask for specific certifications are originated from organizations that must follow Security Compliance guidelines mandated by the government: HIPPA, SOX and PCI-DSS to name a few examples. It definitely makes it tougher for both the company and the recruiting firms from a supply standpoint because there is a higher demand than supply of these certified individuals across the industry," says Katie Powers, national delivery manager of Network Infrastructure Services with TEKsystems.

Mongo DB Certified DBA
A recent Capegemini survey of 225 companies found that most organizations struggle to get actionable results from their big data initiatives. In fact, only 27 percent of those organizations described their big data initiatives as successful. Don't be discouraged, however, if a career in big data is what you want. Big data is still growing and an additional fact to come out of the survey is that 60 percent of executives interviewed expect big data will disrupt their business within the next three years.

"With the continued need for security trained resources, explosion of the data and the need for tools and applications to manage and make this valuable for the business, increased consumption of the cloud - the need for structured avenues to train existing resources in new technologies as it relates to these areas has become critical," says Bhavani Amirthalingam, vice president, NAM Region at Schneider Electric.

Microsoft Certified Solution Developer: Applications Lifecycle Management
MSCDs or Microsoft Certified Solution Developers have passed exams to prove their ability to design and develop business applications using Microsoft's suite of development tools that are within Microsoft platforms but also extends beyond what would be considered traditional platforms. IT pros who specialize in application lifecycle management help to increase overall efficiency and produce better overall products.

"At Schneider, Oracle and Microsoft technology would be key areas of interest," says Amirthalingam.

Cisco Certified Design Associate
The CCDA is a vendor-specific certification that teaches students Cisco network design fundamentals. The main focus is on designing basic campus, data center, security, voice and wireless networks. Value/Demand has risen 16.7 percent in the last six months and, according to Foote Partners data, demand will continue to increase throughout 2015.

Certified in the Governance of Enterprise IT
A recent Capegemini survey of 225 companies found that most organizations struggle to get actionable results from their big data initiatives. In fact, only 27 percent of those organizations described their big data initiatives as successful. Don't be discouraged, however, if a career in big data is what you want. Big data is still growing and an additional fact to come out of the survey is that 60 percent of executives interviewed expect big data will disrupt their business within the next three years.

"With the continued need for security trained resources, explosion of the data and the need for tools and applications to manage and make this valuable for the business, increased consumption of the cloud - the need for structured avenues to train existing resources in new technologies as it relates to these areas has become critical," says Bhavani Amirthalingam, vice president, NAM Region at Schneider Electric.

Most Recent Additions to Foote Partner's Hot List
In our most recent conversation with Foote, shortly before publishing this report, he said he was digging deeper into his data and interviewing process and called out these certifications as well, predicting them to be growth areas in 2015.

Below is the most recent data on certifications that just became available.

Lean Six Sigma 0% 7.1% 15.4%



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